Contact us
We are here to support you on every step of your parenting journey. Whether you would like advice on our products, help with your order, or simply wish to share a special Sophie la Girafe moment, our caring team is ready to listen.
Reach out to us through the form below or via our listed details, and we will respond with warmth and care as soon as possible.
We would love to hear from you
We would love to hear from you. Whether you have a question about our products, need help with an order, or simply want to share your Sophie la girafe story, our team is here to help. Please fill in the form below and we will respond with care as soon as possible.
Delivery Warehouses
We have city and regional locations in Victoria for shipping.
Information
For any enquiries, contact info@lesfolies.com.au
Social Media
Opening hours
We're available online and email between 9am and 5pm Monday to Friday.
Contact FAQs
How can I get in touch?
You can reach us through the enquiry form, email, or phone. We’re always here to help with care and prompt attention.
What can I ask about?
Anything at all - from product advice and order status to sharing sweet Sophie moments or general questions. We’re here for you.
How long does it take to hear back?
We aim to respond within one business day, often sooner. Your message is important to us.
What are your customer support hours?
Our caring team is available by email and online from 9 am to 5 pm, Monday to Friday (AEST).
Can I contact you outside business hours?
Yes. Our form and email are always open for your messages. We’ll respond as soon as we’re back at our desks.
I have a question about delivery - who should I talk to?
In your message, just let us know it’s about delivery, and we’ll help track your shipment or explain our shipping process with ease.
Is there a way to stay updated with news and offers?
Absolutely! You can subscribe to our email list via the Contact page and we’ll happily keep you in the loop.
I want to share my Sophie story. Where does that go?
We’d love to hear it! Use the contact form or drop us a line via email - your Sophie moments bring so much joy.
Can I ask about becoming a stockist here?
Certainly. Just mention “stockist enquiry” in your message, and we’ll guide you through the process with care.
Are my details kept private?
Yes. We respect your privacy and only use your information to support your enquiry. We protect it with the utmost care.